Help Center/ Cognitive Engagement Center/ API Reference/ Inspection, Monitoring, and Statistics Collection Interface Reference/ Monitoring and Statistics Collection/ Real-Time Data Query/ Real-Time Interfaces for Agents/ Querying Details of a Specified Agent
Updated on 2023-12-19 GMT+08:00
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Querying Details of a Specified Agent

Description

This interface is invoked to query details of a specified agent.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Internal Encapsulation Interfaces

BMS interface: /ccbms/ws/monitor/siteagentinfobyagentids

Request URL

https://ip:port/rest/cmsapp/v1/openapi/agent/agentbyworkno

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

Table 1 Parameters in the request header

No.

Parameter

Value Type

Mandatory

Description

1

Content-Type

String

Yes

The value is fixed to application/json; charset=UTF-8.

2

Authorization

String

Yes

For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.
Table 2 Parameters in the message body

No.

Parameter

Value Type

Mandatory

Description

1

ccId

Integer

Yes

ID of a call center.

The value ranges from 1 to 65535.

2

vdn

Integer

Yes

ID of a VDN.

The value ranges from 1 to 5000.

3

agentId

Integer

Yes

Agent ID.

The value ranges from 101 to 59999.

Response Message

Table 3 Parameters in the message body

No.

Parameter

Value Type

Description

1

resultCode

String

Query result. The options are as follows:

  • 0100000: success
  • Other values: failure
  • For details about the failure causes, see Error Code Reference.

2

resultDesc

Object

Object in the returned result after a successful query.

For details about the parameters of this object, see Table 4.
Table 4 Parameters of resultDesc

No.

Parameter

Value Type

Description

2.1

workNo

Integer

Agent ID.

2.2

vdnId

Integer

ID of the VDN to which a call belongs.

2.3

citStatus

Integer

Platform status of an agent. For details, see CTI Platform Agent Status Code Reference.

2.4

name

String

Agent name.

2.5

phoneNumber

String

Agent phone number.

2.6

loginDate

Long

Sign-in time (millisecond-level timestamp).

2.7

currentStateTime

Long

Duration of the current state, in seconds.

2.8

mediaType

Integer

Agent media type. For details, see Table 1.

2.9

status

Integer

Agent status. For details, see Table 5.
Table 5 Agent status

Value

Description

0

Unknown. The value corresponds to status 9 on the CTI platform.

1

Sign-in. The value is not used.

2

Sign-out. The value corresponds to status 0 on the CTI platform.

3

Showing busy. The value corresponds to status 7 on the CTI platform.

4

Idle. The value corresponds to status 1 on the CTI platform.

5

Wrap-up. The value corresponds to status 6 on the CTI platform.

6

Same as the idle state. The value is not used.

7

Talking. The value corresponds to states 2, 3, 4, and 5 on the CTI platform.

8

Rest. The value corresponds to status 8 on the CTI platform.

Message Example

  • Request header 
    Content-Type: application/json;charset=UTF-8
Authorization: ******************
  • Request parameters 
    {
    "queryParam":
    {
        "ccId":1, 
        "vdn":1,
        "agentId":101
    }
}
  • Response parameters 
    {
  "resultCode": "0100000",
  "resultDesc": {
    "workNo": 101,
    "vdnId": 1,
    "citStatus": 0,
    "name": "HW35154101",
    "phoneNumber": null,
    "loginDate": 4294967295000,
    "currentStateTime": 436879,
    "mediaType": 0,
    "status": 2
  }
}