Help Center/ Cognitive Engagement Center/ API Reference/ Inspection, Monitoring, and Statistics Collection Interface Reference/ Monitoring and Statistics Collection/ Appendix/ Description of Agent Types

Updated on 2023-09-27 GMT+08:00

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Description of Agent Types

Agent Type

**Table 1** Agent Type
Value	Agent Type	Description
0	AGENT_TYPE_EXTENSION	Extension
1	AGENT_TYPE_USERLINE	User line
3	AGENT_TYPE_SINGLE_PHONE	Single and non-permanently-connected phone agent
4	AGENT_TYPE_PC_PHONE	PC+Phone agent
5	AGENT_TYPE_ISDN_2BD	2B+D agent
6	AGENT_TYPE_ISDN_6BD	6B+D agent
7	AGENT_TYPE_1B1D_PHONE	Phone agent
8	AGENT_TYPE_MANAGER	Configuration management agent
9	AGENT_TYPE_NB1D	nB+D agent
10	AGENT_TYPE_NET	Network agent
11	AGENT_TYPE_PC_PHONE_VIDEO	PC+Phone video agent
12	AGENT_TYPE_SINGLE_PHONE_VIDEO	Single phone video agent
12	AGENT_TYPE_SINGLE_PHONE_VIDEO	Single phone video agent

Parent topic: Appendix

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