Call Features
Value |
Description |
---|---|
0 |
Call from a common customer |
1 |
Call from an agent |
2 |
Toll call from a customer |
3 |
Routing initiated after the CTI receives a routed network call |
4 |
International inbound toll call |
40 |
Reserved outbound call |
41 |
Preoccupied outbound call |
42 |
Pre-connected outbound call |
43 |
Virtual inbound or outbound call |
44 |
Previewed outbound call |
45 |
Callback request |
51 |
Internal help call |
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