Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Intelligent Outbound Call Tasks/ Reserved Manual or Automatic Outbound Call/ Executing a Reserved Outbound Call
Updated on 2024-10-12 GMT+08:00
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Executing a Reserved Outbound Call

An agent can go to the Reserved Call page and execute a reserved outbound call task during the reserved outbound call time. If the reserved outbound call task has expired, the system reminds the agent to handle the task when the agent enters the Agent Call page.

Context

The total number of reserved outbound call tasks that have expired and that of reserved outbound call tasks that are about to expire within 5 minutes are displayed and refreshed every minute on the Agent Call page to remind an agent to handle the reserved outbound call tasks on the Reserved Call page promptly.

Procedure

  1. Sign in to the AICC as an agent. Choose Outbound Call > Reserved Call.
  2. Click Call corresponding to the reserved manual outbound call to be executed.

    Figure 1 Reserved manual outbound call workbench

    The Call button is available only when a reserved outbound call has not been executed, and the agent has signed in and is in idle state.