Viewing Outbound Call Results
Procedure
- Choose task. On the outbound call task details page, click the outbound call result to view the outbound call result of each customer.
, and click a Figure 1 Outbound Call Details Page - >Outbound Call Result
- Click Details to view the call details of the called number. The following table lists the details.
Table 1 Parameters in the outbound call result details list Parameter
Description
Outbound Number
Number.
Status
Status of a call.
- Executing
- Completed
Start Time
Time when a call starts.
End Time
Time when a call ends.
Call Result
Call result.
- Failed
- Successful
- Reject
Business Result
Business result of a call.
Business SubStatus
Substatus of a business result.
Operation
Operations on a single outbound call result.
- Business result
- Business result log
The outbound call data attributes configured in the Configuring Outbound Call Data Attributes are displayed next to the Operation column.
- The administrator can click a task line to access the outbound call result page and click to export the task result.
Figure 2 Exporting Outbound Call Results
If the outbound call type is Intelligent Outbound Call and intelligent Q&A intentions are set, a ZIP package password must be set during call record export.
Follow-up Procedure
Watermarks can be displayed on the outbound call task result page.
- Choose .
- Choose Tenant Parameter from the navigation pane. On the Tenant Parameter page, choose , the common configuration items are displayed.
- Set watermark parameters.
- Whether to enable page watermarking: Click Edit, set Parameter Value to Yes, and click Save.
- Page Watermark Character: Click Edit, set Parameter Value to the watermark to be displayed, and click Save.
- Choose Task Result to go to the outbound call task result page to view the watermark effect.
, select an outbound call task, and click Figure 3 Outbound call results
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