Defining Outbound Call Results

Context

For failed calls, the outbound call system records cause codes based on the failed process nodes and communication signaling. Cause codes can be configured in sequence based on business scenarios. Multiple cause codes can be aggregated into one outbound call failure cause, based on which outbound call results are pushed back.

The mappings between outbound call failure causes and cause codes are preset in the system before delivery. You can customize the mappings as required.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > External Result.
   Figure 1 External Result
   

2. Click New to create an outbound call result.
   Figure 2 Create Outbound Call Failure Cause
   

3. Configure the outbound call failure cause and click Add to add outbound call results.
   Figure 3 Adding outbound call results
   

4. Select one or more outbound call results and click OK.
5. Click OK.