How Do I Enable Connection to the Intelligent Robot?

After Connecting to the Intelligent Robot is enabled, a customer communicates with the robot after accessing the system through a channel.

Context

For the email and SMS channels, only the following parameters are available: Avatar, Name, Gender, and Robot.

Procedure

Click to enable Connecting to the Intelligent Robot.
Set the avatar. Click Update to change the avatar. Seven system avatars are available.
Set the robot name and gender.
Select a robot. The robot is configured in the intelligent IVR. For details, see Configuring an Intelligent Robot.

When Connect to Chatbot is selected, the search criterion All accessible organizations is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement. When the tenant parameter is set to Yes, the intelligent chatbot can be searched by OU. In addition, a non-administrator account that is not configured with the OU permission can search for only the intelligent chatbots under the current OU.

When configuring the intelligent IVR, you need to configure the call transfer diagram element. The call transfer type cannot be 31, 32, or 33.
Customize the default reply, timeout reply, and prompt for transferring calls to the manual service.
Configure a silent agent skill queue. After the configuration, when the robot encounters a problem that cannot be resolved during the conversation with a customer, the robot can seek help from an agent in the skill queue.

The search criterion All accessible organizations is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement. When the tenant parameter is set to Yes, the called route can be searched by OU. In addition, a non-administrator account that is not configured with the OU permission can search for only the called routes under the current OU.
Click The next step or Saved to complete the configuration.