Managing Customer Association Relationships

In the reseller model, a partner can disassociate from its customers and process the disassociation requests submitted by customers.

Only partners with the corresponding permissions can disassociate from their customers.

Precautions

You can request to disassociate from a customer three months after the customer's latest request for disassociation.
Only one disassociation request can be initiated by a partner within a 3 month period.
You cannot disassociate from an enterprise master if this enterprise master has been associated with any independent accounting member.
If you need to disassociate from a customer whose account has been manually frozen, you need to unfreeze this customer account first.
You cannot disassociate from a customer if this customer has any reserved instance that has not expired or any partner support plan product.

Disassociate from a Customer.

Sign in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customers > Customer Management.
In the customer list, select a customer and click More > Disassociate in the Operation column.

Click the eye icon next to a header to show or hide the complete content in the column. The content is hidden by default. For example, you can click the eye icon next to Customer/Account Name to show or hide the complete content of customer names.
If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

If the account fails the check, handle the failed items as prompted. Then check the account again.

The Disassociate dialog box is displayed.
Enter the reason and click OK.

The system displays a message indicating that the request for disassociating from the customer has been submitted. After your customer completes the processing, you will be notified of the processing result at the first time. Please wait.

If partners have enabled the verification code function, a verification code is required.

Other Operations

You can query the records of associations and association cancellation of your customers. You can also process requests from your customers to associate with you.

Only partners with the corresponding permissions can process the disassociation requests from customers.

Sign in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customers > Customer Management.
Click Manage Association Records.
On the displayed page, you can query the association and disassociation records.

Click Agree or Reject in the Operation column.

If partners have enabled the verification code function, a verification code is required.