Arrears

Updated on 2024-05-21 GMT+08:00

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If there is not a sufficient account balance to pay for your bill and there is no other payment method configured, your account will go into arrears. This may affect the normal operation of cloud service resources, so please top up your account in a timely manner.

Arrears Reason

The region where the user purchased the service package is different from the actual calling region.
The free trial region is different from the actual calling region.

The purchased service is different from the actual service used.
If you do not purchase a new package after your current one expires, the system will automatically switch to pay-per-use billing.
You have not purchased a package but have enabled pay-per-use billing.

Arrears Impact

Package
For OCR resources in the service package, you have prepaid for the resources, so existing OCR resources in the service package can still be used normally even if the account is in arrears. However, for operations involving fees, such as purchasing new OCR services, renewing orders, you will not be able to proceed normally.
Pay-per-use
If your account is insufficient to pay your amount due, your account goes into arrears and your resource enters the grace period. After arrears, pay-per-use resources will not immediately stop operating, but will enter a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the OCR services during the grace period. You can view the expenditures on the Overview page of the Billing Center.

If you still have not paid the arrears during the grace period, you will enter the retention period, and the resource status will change to Frozen. You will not be able to perform any operations on pay-per-use resources in the retention period.

After the retention period expires, if you still have not paid the account arrears, the resources will be released and the data cannot be recovered.

Figure 1 Lifecycle of a pay-per-use OCR API

NOTE:

Huawei Cloud defines different grace periods and retention periods for different tiers of customers.

You can check your level by logging in to the management console, clicking Basic Information under your username in the upper right corner, and viewing your account level.

Avoiding and Handling Arrears

If your account is in arrears, top it up promptly. For details, see Topping Up an Account.

If you are no longer using a service, you can disable it to avoid further charges.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

After arrears occur, top up your account in a timely manner to ensure that your available credit is greater than zero. If your resource needs are relatively stable, you can choose to purchase a package to save on usage costs.

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