Arrears

Updated on 2024-12-30 GMT+08:00

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If you have a past due balance on your account, your account falls into arrears. As a result, CAE resources may not run properly, so make sure that your account balance is sufficient.

If your account is in arrears, top up your account before the deadline. For details, see Making Repayments.

Impact of Arrears

Pay-per-use
If your account balance is insufficient, your account falls into arrears. However, your pay-per-use resources will not be stopped immediately. There will be a grace period before they are stopped. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing Center > Overview page and pay any past due balances as needed.

If you do not settle your account balance before the grace period ends, the resource enters a retention period and its status becomes Frozen. You cannot perform any operations while it is in the retention period.

If you do not settle your account balance before the retention period ends, the resource will be released and data cannot be restored.

Figure 1 Pay-per-use billing lifecycle

NOTE:

For details about the grace period and retention period, see Resource Suspension and Release.

Avoiding and Handling Arrears

Top up your account in time. For details, see Topping Up an Account.

Delete or stop unnecessary components to avoid unexpected fees.

Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the alert threshold, the system automatically notifies you by SMS and email.

To prevent your account from falling into arrears, top up your account in time.

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