Updated on 2025-03-31 GMT+08:00

Integration Example

After a customer initiates a text chat with a multimedia agent, the customer can initiate a voice or video call through the click-to-dial function. The click-to-dial function on the customer side is based on the WebRTC technology. Figure 1 Customer's view and Figure 2 Customer's view and OpenEye page after a click-to-dial video call is connected are examples. The actual page needs to be developed by third-party developers based on site requirements.

Figure 1 Customer's view

Click or to make a voice or click-to-dial video call.

Figure 2 Customer's view and OpenEye page after a click-to-dial video call is connected