Help Center/ Cognitive Engagement Center/ API Reference/ Web Client Access Interface Reference/ Integration Scenario/ Scenario 1: Multimedia Session/ Integration Example

Updated on 2025-03-31 GMT+08:00

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Integration Example

The AICC connects to the web channel so that web customers can chat with AICC agents online. The chat content includes texts and multimedia messages (pictures, videos, and voices). Figure 1 Customer's view shows an example. The actual page needs to be developed by third-party developers based on site requirements.

Figure 1 Customer's view

Figure 2 Agent's view

Parent topic: Scenario 1: Multimedia Session

Previous topic: API Invocation Process

Next topic: Scenario 2: Click-to-Dial

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