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- Service Overview
- User Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
-
API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
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Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
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Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
-
Historical APIs
- Creating a Service Ticket
- Querying Service Ticket List
- Querying Service Ticket Details
- Uploading an Attachment
- Downloading an Attachment
- Deleting an Attachment
- Adding a Message
- Service Evaluation
- Service Ticket Operations
- Querying Service Ticket Related Product
- Querying Service Ticket Problem Type
- Querying Templates
- Querying Regions
- Appendix
- Change History
- General Reference
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Submitting a Service Ticket
This section describes how to submit a service ticket.
The following uses ECS as an example.
Prerequisites
- You have obtained the permissions required for creating service tickets. For details, see Creating a User and Assigning Permissions.
Assume that A is an enterprise administrator and B is an IAM user. Administrator A needs to enable the Ticket Policy function and assigns the permissions required for creating service tickets to user B. For details, see Creating a User and Assigning Permissions.
- Under your partner support plan, the monthly technical support ticket quota has not been exhausted. For example, with a Standard partner support plan, you can submit a maximum of 30 technical support tickets each month. If you have used up the quota for a month, you can purchase an add-on package for 10 more chances.
Procedure
- Log in to the management console.
- In the upper right corner of the management console, click Service Tickets.
The Service Tickets page is displayed.NOTE:
If the resolution is low or the browser window is small, choose More > Service Tickets.
- In the navigation pane on the left, click Create Service Ticket. On the displayed page, select the service or product with which you encounter a problem.
Figure 1 Selecting a service or product
- Select an issue category. In the Service Ticket pane, click Create Now.
- In the Service Ticket pane, click Create Now.
Figure 2 Creating a service ticket
- On the displayed page, select a region, enter the problem description, and upload files (optional).
- In the My Resource Information area, specify EIP, ECS ID, and Remote Login Port (optional).
- In the Contact Options area, select how you want to be notified of the ticket handling progress and enter the required information. Select I have read and agree to the Ticket Service Protocol and click Submit. On the displayed My Service Tickets page, you can view the ticket that you submitted.
Figure 3 Submitting a service ticket
NOTE:The severity of the service ticket you submitted depends on the SLA level of the Support Plan you purchased. For details, see Support Plans SLA.
- In the Service Ticket pane, click Create Now.
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