Upgrading a Partner Support Plan

Updated on 2022-11-22 GMT+08:00

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Scenario

The response time and service contents of the current partner support plan cannot meet service requirements, and faster response or dedicated service content is required.

Procedure

Log in to the management console as a partner member account.
In the upper right corner, choose Support > Support Plan. The Plan Details page is displayed.
On the Partner Support Plan page, click More > Change to go to the page for changing the partner support plan.

Figure 1 Change
On the Change Support Plan page, select the desired partner support plan of a higher level. View the supplementary fee and click Change Now.

Figure 2 Change Now
In the Confirm dialog box that is displayed, click OK.
On the displayed page, select I have read and agree to the Partner Support Plan Service Statement, and click Next.

Figure 3 Next
On the payment page, select a payment method and click Next.

Figure 4 Selecting a payment method
On the payment confirmation page, confirm the payment amount and click Make Payment.