Buying a Partner Support Plan

Scenario

You are using a Basic partner support plan, and want to buy a Standard or Premier partner support plan to obtain better service response and service content.

Restrictions

• A partner support plan can be purchased only by a member account associated with the partner's master account.
• The company name of the associated member account must be the same as that of the master account.

A member account registered by the partner's company can be directly used to buy a partner support plan. If the partner does not have such a member account, the partner needs to register one and complete its association with the master account. If the company name of a member account is different from that of the master account, change the company name of the member account, or create a new member account.

Figure 1 Partner Center

Figure 2 My Account

Procedure

1. Log in to the management console as a partner member account.
2. In the upper right corner, choose Support > Support Plan. The Plan Details page is displayed.
3. On the Partner Support Plan page, click Change to go to the page for changing the partner support plan.
   Figure 3 Change
   

4. On the Change Support Plan page, select the desired partner support plan. View the fee needed and click Buy Now.
   Figure 4 Buy Now
   

5. In the Confirm dialog box that is displayed, click OK.
6. On the displayed page, select I have read and agree to the Partner Support Plan Service Statement, and click Pay Now.
   Figure 5 Pay Now
   

7. On the payment page, select a payment method and click Next.
   Figure 6 Selecting a payment method
   

8. On the payment confirmation page, confirm the payment amount and click Make Payment.