Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Knowledge in the Background/ Managing Knowledge Versions
Updated on 2025-01-23 GMT+08:00
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Managing Knowledge Versions

Procedure

  1. Sign in to the AICC as a knowledge compiler and choose Knowledge Base > Knowledge Column.

    • The historical version function is not supported for columns.
    • Click a value in the Source Version column to view the latest version of a knowledge item. Target Version displays the number of historical versions of a knowledge item.

  2. Click a value in the Target Version column corresponding to a published knowledge item.

    Figure 1 Manage Knowledge History

  3. (Optional) Click a historical knowledge version name to view its details.
  4. Click Restore corresponding to a historical knowledge version. The page for configuring a new knowledge version is displayed, and the current knowledge item is automatically changed to a historical version.
  5. (Optional) Perform the following operations on historical knowledge versions:

    • Click Delete corresponding to a historical knowledge version to delete it.
    • Select different knowledge versions and click Compare to compare them.