Viewing Reservation Details of an Outbound Call Task

Procedure

1. Sign in to the AICC as a tenant administrator and choose Outbound Call > Call Mgmt.
2. Click Reservation Details. View the list of reserved outbound calls associated with the current outbound call task. The following table describes the parameters in the list.

   Table 1 Parameters in the reserved outbound call list

   Parameter	Description
   Customer Number	Number used for a reserved call.
   Reserved Call Time	Reserved call time. If a call is not processed after the reserved time, the value of this parameter is displayed in red. If the reservation is about to expire in the next 5 minutes, it is displayed in yellow.
   Initiated by	Account of the agent who makes the reserved outbound call.
   Call Time Segment	Call time segment.
   Status	Status of a call. Pending Executing Completed
   Result	Call result. Failed Successful Reject
   Failure Cause	Cause of a call failure.
   Business Result	Business result of the call.
   Substate	Sub-status of the business result.
   Business Description	Description of the business result.
   Operation	Modify Adjustment Record Play

3. Click Query to query desired outbound calls.

   Table 2 Search criteria for querying reserved outbound calls

   Parameter	Description
   Customer Number	Customer number. Fuzzy search by suffix is supported.
   Call Result	Call result. Failed Successful Reject
   Task Name	Name of the associated outbound call task. Fuzzy query is supported.
   Start Time/End Time	Start time/End time.
   Query Archived Data	Determines whether to query the archived reserved outbound call data of the outbound call task.
   Business Result	Business result. The source is the existing business result of the tenant.

4. Select multiple reservation records and click Adjust in the upper right corner to adjust agents in batches.