Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Preparations for Creating Outbound Call Tasks/ Configuring an Outbound Call File Server
Updated on 2024-10-12 GMT+08:00
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Configuring an Outbound Call File Server

A tenant administrator can configure a server for storing outbound call files.

Context

When configuring outbound call data in an outbound call task, you can import data from a server. In this case, you need to configure the source SFTP server and related file information, and select a file-data mapping rule.

You can import a blocklist from a server. Upload the blocklist template to the corresponding path on the server, and enter the file name and path when importing the blocklist.

You can import multimedia marketing data from a server. Upload the multimedia marketing data template to the corresponding path on the server, and then enter the file name and path when importing multimedia marketing data. In addition, you can select a parsing mode for a mapping rule.

Prerequisites

You have contacted the system administrator to add the IP address of a file server to the trustlist.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > File Server.
  2. Click New to add an outbound call file server.

    Set Type to SFTP or OBS as required.

    Figure 1 Adding an SFTP file server
    • Type: Set this parameter to SFTP.
    • IP Address: IP address of the file server where outbound call data is stored. The IP address must be in the trustlist.
    • Port: Port number of the server.
    • Username: Username for logging in to the server. The value can contain a maximum of 30 characters.
    • Password and Confirm Password: Password for connecting to the server.
    • Default Path: Path for storing outbound call data. The value must start with /.
    Figure 2 Adding an OBS file server
    • Type: Set this parameter to OBS. Object Storage Service (OBS) provides customers with secure, highly-reliable, and low-cost data storage of massive data without considering the capacity limit. In addition, OBS provides customers with multiple storage types to meet their requirements in various business scenarios. For details, see OBS.
    • IP Address: IP address for storing outbound call data files.
    • Bucket: Container for storing objects in OBS.
    • AK and SK: Access key of the OBS server, which is used for authentication. The AK and SK are obtained after OBS is purchased.

      OBS file servers are supported only in the SaaS environment.

  3. Click OK to save the outbound call file server configuration.