Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Enable the Auto Reply and Non-Workday Reply Functions?
Updated on 2024-10-12 GMT+08:00
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How Do I Enable the Auto Reply and Non-Workday Reply Functions?

After the functions are enabled, emails or SMS messages can be automatically replied to customers based on the configured notification template.

Prerequisites

For the email channel, you have created an auto reply email template and non-workday reply email template. For details about how to create the templates, see 3.

For the SMS channel, you have created an auto reply SMS template and non-workday reply SMS template. For details about how to create the templates, see 2.

Context

Only the email and SMS channels support the auto reply and non-workday reply functions.

Procedure

  1. Enable the auto reply function.

    1. Click to enable the auto reply function.
    2. Select a configured auto reply template.

      For the email channel, select an email template.

      For the SMS channel, select an SMS template of the SMS Gateway type.

  2. Enable the non-workday reply function.

    1. Click to enable the non-workday reply function.
    2. Select a configured non-workday auto reply template.

      For the email channel, select an email template.

      For the SMS channel, select an SMS template of the SMS Gateway type.

  3. Click Saved to complete the configuration.
Parent topic: FAQ