Configuring Identity Authentication Processes

Prerequisites

• The Authentication permission has been enabled.
• An IVR flow voice has been configured.
• Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Scenario

A third-party system needs to be connected when an agent needs to authenticate the customer identity during a call.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion and Integration > Authenticate.
2. Click New. The Add Identity Authentication Process dialog box is displayed.
   Figure 1 Add Identity Authentication Process
   

   Table 1 GUI elements on the Add Identity Authentication Process page

   Parameter	Description
   Authentication Mode Name	Authentication mode name. The value can contain a maximum of 128 characters.
   Authentication Mode Code	Authentication mode code. The value can contain a maximum of 128 characters.
   Authentication Process	IVR flow that has been published in the tenant.
   Organization Unit	OU to which an identity authentication process belongs. The options are as follows: Tenant administrator: All OUs under the current tenant are available. Common agent: When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, accessible OUs are available. When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No, the owning OU and accessible OUs are available. If the value of Organization Unit is left empty, Unorganized is selected.

3. Click Save.
4. Click to enable the identity authentication process.

Follow-up Procedure

You can perform the following operations when the configured identity authentication process is not enabled:

• Click Edit to modify the identity authentication process.
• Click Delete to delete the identity authentication process.