Manual Renewal

Procedure

1. Go to the Renewals page.
2. Set the search criteria.

   

   

   • You can use the Expires field to quickly filter instances and view the instance quantity.
   • You can search for instances by instance name, instance ID, or order number, or filter instances by product type or region. You can also filter instances by enterprise project if you have enabled the enterprise project management function.
   • Resources with orders pending payment can be operated only after these orders are paid or canceled. The Do not show resources that have orders pending payment option is deselected by default. You can select it to hide resources with orders pending payment.
   • The Do not show resource packages and Show resource packages only options are deselected by default. You can select them to hide or filter resource packages.

   On the Manual Renewals, Auto Renewals, Pay-per-Use After Expiration, and Renewals Canceled pages, you can view all instances to be renewed and manually renew these instances.

   All instances that need to be renewed manually are displayed on the Manual Renewals tab. For details, see Enabling Manual Renewal.

3. Renew instances individually or in batches.
   • Individual renewal: Click Renew in the Operation column for the desired instance.

     

   • Batch renewal: Select the check boxes for the desired instances, and click Renew on top of the list.

     

   

   Instances with orders pending payment can be renewed only after these orders are paid or canceled. You can click the order No. in the prompt to go to the order details page. After you pay for or cancel the order, the instance becomes renewable.

   

4. Select a renewal duration and click Pay.

   

   

   • The default renewal durations vary in the following scenarios:
     1. If an instance's renewal duration is less than one year, for example the renewal duration ranges from 1 to 9 months, the default renewal duration is 1 month.
     2. For an instance with 1-year subscription, the default renewal duration is 1 year. For a yearly resource with multiple renewal durations, the default renewal duration is the minimum value among them.
     3. If multiple instances are renewed together, the default renewal duration is the minimum value that can be applied for all these instances. If 1-year is also applicable for all these instances, 1-year is preferred.
     4. A monthly resource package can only be renewed on a monthly basis. If the renewal duration ranges from 1 to 9 months, the default renewal duration is 1 month. A yearly resource package can only be renewed on a yearly basis, and the default renewal duration is 1 year. Currently, only OBS resource packages can be purchased on a monthly basis and renewed on a yearly basis.
     5. Monthly products on the KooGallery can only be renewed on a monthly basis, and the default renewal duration is 1 month. Yearly products on the KooGallery can only be renewed on a yearly basis, and the default renewal duration is 1 year.

   • The duration between when the renewal is made and when the instance will expire must be less than 10 years. For example, if you renew an instance on February 29, 2024, it can be renewed to February 28, 2034, 23:59:59 at most.
   • When renewing an instance, you can set auto-renewal for it. The auto-renewal period is the same as the manual renewal period, and the number of auto-renewal times is not limited by default. For more details, see Auto-Renewal Rules.
     • If you manually renew the instance with auto-renewal already enabled, the auto-renewal period and number of auto-renewals remain unchanged.
     • Expired or frozen instances do not support auto-renewal. If an instance still expired after being renewed, it does not support auto-renewal.
     • If all instances do not support auto-renewal or auto-renewal has been enabled for all instances, the check box is not displayed by default.

5. Select discounts and a payment option, and click Pay.

   

6. Click View order to view the order details.

   

   If you want to pay for the order later, you can close the payment page, and then find the order in the Unpaid Orders page to pay for it. The renewal is successful after the order is complete.