Help Center/ Support Plans/ Service Overview/ Service Content/ Support Channels

Updated on 2022-09-27 GMT+08:00

View PDF

Support Channels

HUAWEI CLOUD provides four support channels, which can be combined based on the support plans purchased by customers.

**Table 1** Support channels
Channel	Description
Service ticket	Customers can create and manage service tickets through the service ticket management console or OpenAPI.
Callback	Give your phone number to HUAWEI CLOUD to obtain support through callback from customer service.
Web Chat	Interact with HUAWEI CLOUD customer service personnel through the web page on the service ticket management console.
Designated TAM	Contact the designated TAM through email, phone, or IM software for technical support.

Parent topic: Service Content

Previous topic: Training

Next topic: Billing

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.