Querying Templates

Function Description

When submitting a service ticket, users need to enter the required information based on a template.

URI

GET /v1.0/servicerequest/case/template

Request

Request Parameters

Parameter	Mandatory	Type	Value Range	Description
businessTypeId	Yes	String	64	Specifies the problem type ID. See Querying Service Ticket Problem Type to get the ID.

Parameter

Mandatory

Type

Value Range

Description

businessTypeId

Yes

String

Specifies the problem type ID.

See Querying Service Ticket Problem Type to get the ID.

Request Example

businessTypeId=12312313

Response Message

Response Parameters

**Table 1** Response parameters
Parameter	Type	Description
totalCount	Integer	Specifies the total number of templates.
templateList	List<Template>	Specifies the list of service ticket template information. For details, see Table 2.

**Table 2** templateList field data structure
Parameter	Type	Description
templateId	String	Specifies the template ID.
templateName	String	Specifies the template name.
templateContent	String	Specifies the template content.

Example Response

{
    "totalCount": 13,
    "templateList": [
        {
            "templateId": "123",
            "templateName": "Event",
            "templateContent": ""
        },
        {
            "templateId": "123",
            "templateName": "Quota",
            "templateContent": ""
        }
    ]
}