Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Customer Ringing
Updated on 2023-09-27 GMT+08:00
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Customer Ringing

  • Identifier:

    AgentEvent_Customer_Alerting

  • Function:

    This event indicates that the phone of the customer associated with the agent is ringing.

  • Additional information:

    otherPhone: character string, either the phone number of the party who phone is ringing or the work ID of the agent whose phone is ringing.

    callid: call ID

    type: media type of the call, either assistant call or main call

  • Triggering condition

    The other side of the call is ringing.

  • Example:

    {"message":"", "retcode":"0", "event":{"eventType":"AgentEvent_Customer_Alerting", "workNo":"49999", "content":{"callid":"1456401416-3", "otherPhoneWorkno":"", "otherPhone":"70092", "type":"main"}}}