Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Holding Success
Updated on 2023-09-27 GMT+08:00
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Holding Success

  • Identifier

    AgentEvent_Hold

  • Function

    This interface indicates that the current agent is in the hold state.

  • Additional information

    content: ID of the call in text format.

  • Example:

    {"message":"","retcode":"0","event":{"eventType":"AgentEvent_Hold","workNo":"49999","content":"1456402370-7"}}