Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Entering the Talking State
Updated on 2023-09-27 GMT+08:00
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Entering the Talking State

  • Identifier

    AgentEvent_Talking

  • Function

    This event indicates that an agent enters the Talking state.

  • Additional information

    called: called number.

    caller: calling number.

    callid: call ID.

    type: media type of the call, either assistant call or main call.

    feature: call type. For details, see Call Type.

    mediaAbility: media capability, where 1 indicates voice, 3 indicates voice and video, 5 indicates text, and 6 indicates H5 video.

  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentEvent_Talking","workNo":"49999","content":{"caller":"10086","callid":"1456401416-3","called":"70092","feature":"7","type":"main","mediaAbility":"1"}}}