O&M Engineer Management Usage

Adding a User

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. On the displayed O&M Engineer Management page, click Synchronize Engineer Info in the upper right corner.
   Figure 1 Synchronizing information about engineers
   

Editing User Information

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. Locate the row that contains the O&M engineer you want to edit and click Edit in the Operation column.
   Figure 2 Modifying personal information
   
   Figure 3 Modifying details
   
   • Alias: Alias of the current user.
   • Mobile Number: The mobile number of the current user.
   • Email Address: The Email address of the current user.
   • Enterprise WeChat: The webhook address of the WeCom group chatbot.
   • DingTalk: The webhook address of the DingTalk group chatbot.
   • Lark: The webhook address of the robot customized for the Lark group chat.
   

   The usage of the communication methods in the personnel information:

   After the communication methods are edited and saved, the system background subscribes to the corresponding notification methods for sending notifications to users in other scenarios.

   • Mobile Number: After the mobile number is saved, the system subscribes to the message and voice services of SMN and send the subscription information to the user's mobile phone by message. Users need to manually confirm the subscriptions to make them take effect.
   • Email Address: After the Email address is saved, the system subscribes to the Email service of SMN and send the subscription information to users by Email. Users need to manually confirm the subscriptions to make them take effect.
   • Enterprise WeChat can be used without subscription.
   • DingTalk can be used without subscription.
   • Lark: After you fill in and save the configuration, you can use Lark without creating a subscription.

   Notes:

   • The current version supports the following notification methods: SMS messages, WeCom, voice calls, DingTalk, Lark, and emails. WeCom, DingTalk, Lark, and voice notifications are in the open beta test (OBT) phase and can be used only after you apply for the OBT permission. For details about how to apply for the OBT permission, see the message bar in the O&M Engineer Management page.
   • After the DingTalk, WeCom, and Lark notification method configurations are saved, the system can use them without subscription.
   • After the subscription of the message, voice, or email services are confirmed, the subscription status is automatically synchronized 10 minutes later and the corresponding message notification methods can be used.

Deleting a User

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. Locate the row that contains the O&M engineer you want to edit and click Delete in the Operation column.
   Figure 4 Deleting a member
   

Subscribing to a User

If a user does not confirm the subscription message within 48 hours, the subscription confirmation link becomes invalid. After the subscription expires, the user can initiate a subscription again on the O&M Engineer Management page.

1. Log in to COC.
2. In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. Locate the row that contains the O&M engineer you want to edit and click Subscribe in the Operation column.
   Figure 5 Subscription
   
   

   The usage of subscription in personnel management is as follows:

   • After you click Subscribe, you can select a notification method in the displayed dialog box.
   • If the subscription of a notification method has been confirmed, its option will be unavailable in the Pull Subscription dialog box.
   • If a user has confirmed the subscription of all notification methods, the Subscription button in the Operation column on the page is unavailable.