Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ OpenEye Help Document/ Introduction to Software Functions/ Call Records/ Initiating a Call

Updated on 2025-01-23 GMT+08:00

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Initiating a Call

Voice calls and video calls can be initiated from call records.

Procedure

Start the OpenEye client and enter the account and password to log in to the OpenEye workspace.
Click the Call Records tab to view the call details.
Select a call record and click to initiate a voice call. Click to initiate a video call.

Figure 1 Initiating a call

Parent topic: Call Records

Previous topic: Deleting or Clearing Call Records

Next topic: Description of Personal Data

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