Viewing Call Records

Context

Call records are classified into the following types:

• Missed calls: calls that are not answered, marked with .
• Answered calls: calls that have been answered, marked with .
• Dialed calls: calls that have been dialed, marked with .

Procedure

1. Start the OpenEye client and enter the account and password to log in to the OpenEye workspace.
2. Click the Call Records tab to view the call details.
   Figure 1 Call Records page
   

3. View the call details.
   • : View all calls.
   • : View missed calls.
   • : View outbound calls.
   • : View inbound calls.
   • : View the call quality analysis.

4. Click . The call quality analysis page is displayed, showing the quality of each call.
   Figure 2 Call Quality Analysis
   

A maximum of 200 call records can be stored on the local PC. If the number of call records exceeds 200, the earliest call records are automatically deleted.

A maximum of 50 latest calls can be displayed in the Windows version, and a maximum of 20 latest calls can be displayed in the Chinese version.