Viewing the Outbound Call Result
Agents can view the results of outbound call tasks that have been executed and supplement or modify the business results.
Prerequisites
An outbound call task is executed, such as an agent outbound call task, a preview outbound call task, or a predicted outbound call task.
Procedure
- Sign in to the AICC as an agent.
- Choose .
- Click the row where the task is located to view the outbound call result details.
- On the Outbound Call Result page, click Details.
- On the outbound call result details page, click Business Result to supplement or modify the business result.
Table 1 GUI elements on the business result filling page Element/Component
Description
Task Name
Name of the manual or predicted outbound call for which the business result is entered.
Result
Business result.
Description
Business result description.
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