Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Managing Outbound Call Tasks/ Managing Outbound Call Tasks in Batches
Updated on 2024-10-12 GMT+08:00
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Managing Outbound Call Tasks in Batches

When there are a large number of outbound call tasks, a tenant administrator can handle outbound call tasks in batches.

The following batch operations can be performed on outbound call tasks:

  • Batch Start

    Only outbound call tasks in Draft or Suspended state can be started in batches.

  • Batch Suspend

    Only outbound call tasks in the Executing or Completed state can be suspended in batches.

  • Batch Modify Basic Information
    This operation will change the basic information of the selected tasks to the same content. Exercise caution when performing this operation. The following information can be modified:
    • Basic information: Caller Number, Start Time, End Time, and SMS Template for Failed Outbound Call
    • Automatic extraction rule: If the selected tasks contain manual outbound call tasks, the rule content can be modified.
    • Common parameters: If the selected outbound call tasks are of different types, only common parameters can be modified.

    The manual outbound call task and the key chatbot outbound call task cannot be modified at the same time.

  • Batch Change Outbound Call Time

    This operation is not supported if the selected tasks contain manual outbound call tasks.

  • Batch Modify Outbound Call Policy
    • This operation is not supported if the selected tasks contain manual outbound call tasks.
    • Only outbound call tasks of the same type can be modified in batches.
  • Batch Modify Outbound Call Logic
    • This operation is not supported if the selected tasks contain manual outbound call tasks.
    • Only outbound call tasks of the same type can be modified in batches.
    • Business result policies cannot be configured for key chatbot outbound call tasks and intelligent chatbot outbound call task.
    • Only outbound call tasks with the same outbound call mode in CALL POLICY can be modified in batches.
    • Only outbound call tasks with the same policy type in OUTBOUND CALL RESULT POLICY can be modified in batches.