Managing the Online Chat Workbench

Prerequisites

The tenant administrator has the management, viewing, and editing permissions on the online chat workbench.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Chat Workbench Management.
2. Click Edit. On the Edit Online Chat Workbench page, select a card under All Widgets.
   Figure 1 Edit Online Chat Workbench page
   

   Table 1 GUI elements on the Edit Online Chat Workbench page

   Parameter	Description
   All Widgets	Select a card on the online chat workbench. Value options: Intelligent Recognition: This option is available only when the Intelligent Agent feature is enabled. Agent Assistant: This option is available only when the Intelligent Agent feature is enabled. SmartCare Fault Boundary: This option is available only when the SmartCare feature is enabled. Customer Center: This option is available only when the Customer Center feature is enabled. Case: This option is available only when the Case 2.0 feature is enabled. Customer Case List: This option is available only when the Case 2.0 feature is enabled. Session Information Contact Records Customer Information
   Fold All	Collapse all cards on the workbench.
   Unfold All	Expand all cards on the workbench.
   Restore	Restore the layout to the preset tenant-level system layout. After the restoration, the layout data of the tenant administrator is deleted.
   Organize	Provide the automatic card layout function based on the widget framework capability.
   Preview	Preview the online chat workbench layout.
   Cancel	Cancel the editing of the workbench layout.
   Publish	Publish the edited workbench layout.

3. Click Publish.
4. Click Confirm.