Adding Basic Data Items

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion Management > Contact Data Item.
2. Add a basic data item.
   1. Click the Contact Record Data Item tab and click Add.
   2. Set parameters based on Table 1.

      Table 1 Parameters of basic extended data

      Parameter	Description
      Data Type	Set this parameter to Basic data.
      Data Item Name	The options are as follows: Handled Number Original Called Number Contact Number Call ID Collaborative Call ID Sign-In IP Address Customer Name Skill Queue ID
      Data Item ID	After you set Data Item Name, the value of this parameter is automatically associated. It is dimmed and cannot be modified.
      Visible Contact Record	Whether an extended field is visible in the contact record list. The options are as follows: Yes No
      No.	Display sequence of a field in contact records. A field with a smaller No. is displayed in the front. Fields with the same No. are displayed based on their sequence in the list. The value is a number ranging from 1 to 100.

   3. Click Submit.

3. After the configuration is complete, choose Customer Contact History > Contact Record to view the display effect of the basic data.