Managing Customer Association Relationships

Precautions

1. Only one disassociation request can be initiated by a customer within a 3 month period.
2. Only one disassociation request can be initiated by a partner within a 3 month period.
3. You cannot disassociate from an enterprise master if this enterprise master has been associated with any independent accounting member.
4. If you need to disassociate from a customer whose account has been manually frozen, you need to unfreeze this customer account first.
5. You cannot disassociate from a customer if this customer has any reserved instance that has not expired or any partner support plan product.

Disassociate from a Customer.

1. Use your partner account to log in to HUAWEI CLOUD.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the top navigation bar, select Sales > Customers > Customer Management.
4. In the customer list, select a customer and click More > Disassociate in the Operation column.

   

   

   • If you need to disassociate from your customers rather than your resellers' customers, select the Customers tab.
   • Click the eye icon next to a header to show or hide the complete content in the column. The content is hidden by default. For example, you can click the eye icon next to Customer/Account Name to show or hide the complete content of customer names.

5. If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.
   

   If the account fails the check, handle the failed items as prompted. Then check the account again.

   The Disassociate dialog box is displayed.

   

6. Enter the reason and click OK.

   The system displays a message indicating that the request for disassociating from the customer has been submitted. After your customer completes the processing, you will be notified of the processing result at the first time. Please wait.

   

   If partners have enabled the verification code function, a verification code is required to verify the identity.

Other Operations

Partners can query the customer associations and disassociation records, and process the disassociation requests initiated by customers.

Only partners with the corresponding permissions can process the disassociation requests from customers.

1. Use your partner account to log in to HUAWEI CLOUD.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the top navigation bar, select Sales > Customers > Customer Management.
4. Click Manage Association Records.

   

   

   For Huawei Cloud distributors, they need to click the Customers tab and click Manage Association Records.

5. On the displayed page, you can query the association and disassociation records.

   Click Agree or Reject in the Operation column.

   

   

   If partners have enabled the verification code function, a verification code is required to verify the identity.