Setting Discounts for Customers

A partner can set discounts for associated customers and specify the validity period of the discounts. Customers can buy Huawei Cloud products at discounts.

Partners in the following areas cannot set discounts for their customers:

Chile, Brazil, Colombia, El Salvador, Jamaica, Bolivia, Uruguay, Argentina, Ecuador, Dominican Republic, Suriname, Haiti, Peru, Paraguay, Guyana, Honduras, Mexico, Barbados, French Guyana, Nicaragua, Panama, Costa Rica, Puerto Rico, Trinidad and Tobago, Belize, Guatemala, Bahamas, Bermuda, Saint Lucia

A partner cannot set discounts for a customer associated with the partner in the Reseller model.

Context

You can set a general discount for customers.

A general discount applies to all product categories.

For the applicable scope of discounts granted by partners, see What Is the Applicable Scope of Discounts Granted by Partners?
When a customer uses a discount granted by the partner, the partner's rewards may be affected.

Prerequisites

You have obtained the permission for setting discounts from the Huawei Cloud operation manager.

Procedure

Access the Customer Management page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Locate the target customer, click Set Discount in the Operation column of the customer.

You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.

You can also select multiple customers in the customer list and click Create Discount.
Pull the slide bar or enter a number in the box to set the discount percentage.
Set the validity period and click Save.
In the dialog box that is displayed, click Yes.

A message is displayed indicating that the discount has been granted successfully.
- After the discount has been granted, the system notifies the customer of the discount by email.
- After the discount has expired, the system notifies the partner and the customer of the expiration by email.
- If partners have enabled the verification code function, a verification code is required to verify the identity.

Follow-up Operations

Viewing a discount
Click an account name to go to the Customer Details page. On the displayed page, you can view the discounts set for the customer.
Modifying discount information
On the Create Discount page, modify the discount percentage and validity period. The new settings will replace the original ones.

If a discount has already taken effect, you can only modify its expiration time and percentage.
Deleting a discount
Set the discount percentage to 0%.
Viewing Discount Setting Records
You can view discount setting records in the Operation Records area of the Create Discount page, including the operation type, product type, validity period, operator, time, and discount.