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Unfreezing a Customer Account
Updated on 2024-08-13 GMT+08:00
Unfreezing a Customer Account
After a customer account is frozen, the partner can unfreeze the account for the customer.
Procedure
- Sign in to Huawei Cloud as a partner.
- In the drop-down list of your account name, click Partner Center to go to the Partner Center.
- In the top navigation, select Sales > Customers > Customer Management.
- Locate the target customer, click More > Unfreeze Account in the Operation column.
- You can unfreeze accounts of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.
- Enter the reason and complete the verification. Click OK. A message is displayed, indicating that the account is unfrozen successfully.
If partners have enabled the verification code function, a verification code is required to verify the identity.
Parent topic: Customer Management
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