Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Inspections/ Managing AI Inspections (Self-Developed)/ Performing Text and Speech Analysis/ Viewing the Word Frequency
Updated on 2024-10-12 GMT+08:00
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Viewing the Word Frequency

The word frequency display function is used to collect statistics on hot words generated during calls after AI inspection is complete.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Speech Text Analysis > Word Frequency Display.
  2. Click the HOT WORD DISPLAY tab. By default, the bar chart of hot word statistics in the last month is displayed. You can set Agent ID, Time Query, and Number of Displayed Items to filter data based on criteria.

    Figure 1 HOT WORD DISPLAY tab page

  3. Click the DISPLAY OF HOT INTENTIONS tab. By default, the bar chart of hot intention statistics in the last month is displayed. You can set Agent ID, Time Query, and Number of Displayed Items to filter data based on criteria.

    Figure 2 DISPLAY OF HOT INTENTIONS tab page

  4. Click the HOT CALL REASON DISPLAY tab. By default, the bar chart of hot call reason statistics in the last month is displayed. You can set Agent ID, Time Query, and Number of Displayed Items to filter data based on criteria.

    Figure 3 HOT CALL REASON DISPLAY tab page