Managing AI Inspections (Self-Developed)

Tenant administrators can configure sentences, sensitive words, inspection rules, and scores to implement intelligent inspection management.

• Managing Sentences
  Sentences consist of a group of elements such as semantics and keywords to generally specify a complete purpose. This section describes how to manage sentences.
• Managing Sensitive Words
  This section describes how to configure sensitive words in inspection rules for inspection management.
• Configuring Inspection Rules
  Inspection rules include silence rules, dialog rules, speed rules, and interruption rules. This section describes how to manage and configure these rules.
• Configuring Inspection Rating Rules
  You can customize inspection rating rules for AI inspection tasks. This section describes how to set inspection scores.
• Configuring Business Scenarios
  Inspection business scenarios can be configured. Each scenario contains multiple inspection rules. The system implements AI inspections based on business scenarios.
• Viewing AI Inspection Results
  A tenant administrator can query inspection records. After call files are uploaded, the AI inspection and manual review results can be viewed.
• Configuring Sample Inspection Plans
  An inspection supervisor needs to configure a scheduled sample inspection plan before creating manual sample inspection tasks to re-inspect the calls that have been intelligently inspected.
• Creating Sample Inspection Tasks
  An inspection supervisor can create manual sample inspection tasks to re-inspect the calls that have been intelligently inspected.
• Performing Text and Speech Analysis