Viewing Outbound Call Results

Prerequisites

An outbound call task is executed, such as an agent outbound call task, a preview outbound call task, or a predicted outbound call task.

Procedure

1. Sign in to the AICC as an agent.
2. Choose Outbound Call > Agent Call.
3. Click the row where the task is located to view the outbound call result details.
4. On the Outbound Call Result page, click Details.
5. On the outbound call result details page, click Business Result to supplement or modify the business result.

   Table 1 GUI elements on the business result filling page

   Element/Component	Description
   Task Name	Name of the manual or predicted outbound call for which the business result is entered.
   Result	This parameter is controlled by the tenant parameter Only leaf nodes can be selected for service results. If the parameter is set to Yes, only leaf nodes can be selected.
   Description	Business result description.