Creating a Reserved Outbound Call Task

Prerequisites

• The agent is speaking.
• The customer number is not in the blocklist.

Scenario Description

When an agent is executing an outbound call task, if the customer is busy and wants to communicate with the agent at another time, the agent can create an outbound call task and call the customer again at the time specified by the customer.

Procedure

1. Sign in to the AICC as an outbound call agent.
2. Choose Outbound Call > Agent Call.
   Figure 1 Outbound call execution
   

3. Click Reserved Outbound Call. The Create Reserved Outbound Call page is displayed, as described in the following table.

   Table 1 GUI elements on the Create Reserved Outbound Call page

   Element/Component	Description
   Customer Number	Number for which a call needs to be reserved.
   Reserved Call Time	Reserved call time.
   Remarks	Remarks of a reserved call.

4. Enter the mandatory information and click Save. The reserved outbound call task is added successfully.