Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Intelligent Outbound Call Tasks/ Agent Outbound Call Task/ Viewing a Preempted Outbound Call
Updated on 2024-10-12 GMT+08:00
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Viewing a Preempted Outbound Call

After an administrator creates a preempted outbound call task, an agent can refer to this section to perform operations related to preempted outbound calls in the outbound call task.

Prerequisites

  • The administrator has created a preempted outbound call task for a specified agent and started the task.
  • The agent is in the idle state. The preempted outbound call task is configured with outbound call data and has been started.

Procedure

  1. Sign in to the AICC as an outbound call agent.
  2. Choose Outbound Call > Agent Call.

    Figure 1 Agent outbound call task

  3. Click the outbound call result in the row where the task is located. For details, see Viewing the Outbound Call Result.
Parent topic: Agent Outbound Call Task