Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Managing Multimedia Marketing/ Configuring Multimedia Marketing Data
Updated on 2024-10-12 GMT+08:00
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Configuring Multimedia Marketing Data

Marketing data of multimedia marketing tasks can be added one by one or imported in batches.

Import Marketing Data

  1. Sign in to the AICC as a tenant administrator and choose Outbound Call > mMarketing.
  2. If the marketing activity is in draft or suspended state, click Import Data. You can import data by file or by server.

    Figure 1 Multimedia data import page

    If you select the import mode using a template, click Download Marketing Data Template. The following figure shows the preconfigured template. Add marketing data by row in the template.

    If you select the import mode using a rule, the file is imported based on the configured rule.

    Figure 2 SMS import template
    Figure 3 Email import template

    Set the cell format of the imported file to text. If you import data using a file, a maximum of 10000 records can be imported at a time. If you import data using a server, a maximum of 500000 records can be imported at a time. It is recommended that a maximum of 50000 records be imported at a time. Otherwise, the outbound call rate may be affected.

    When the template selected for a marketing task has variables, the template to be imported has the corresponding variables.

  3. In the Import Marketing Data dialog box, set the required parameters, select the template created in the previous step, and click OK.
  4. Click Import Result to view the import result, that is, the numbers of records that are successfully imported and that fail to be imported. Click the Number of Failure Records to download and view the failed outbound call data, and click the Number of Duplicate Records to download and view the duplicate outbound call data.

Adding Marketing Data Records Individually

  1. Choose Outbound Call > mMarketing and click Import Data in the Operation column.
  2. Click Add and enter the recipient number in the text box. Click Set Variable in the Operation column and set the variable.

    Figure 4 Page for adding the multimedia marketing data

  3. Click Save.
  4. (Optional) Click Edit to change the recipient number, and reconfigure the variable for the configured multimedia marketing data.