Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Other Operations/ Creating Work Calendar Templates
Updated on 2025-11-07 GMT+08:00
View PDF
Share

Creating Work Calendar Templates

A tenant administrator can create a work calendar template to directly reference it in the Time Selection diagram element to reduce the workload.

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Choose Resource > Work Calendar and click .
  3. Configure work calendar information.

    Figure 1 Add Work Calendar
    • Work Calendar Name: (Mandatory) Field displayed in the Time Selection diagram element. The value must be unique and can contain a maximum of 128 characters, including only letters, digits, spaces, underscores (_), and single quotation marks (').
    • Description: (Optional) The value can contain a maximum of 2048 characters.
    • Week Selection: (Mandatory) At least one day must be selected. After a day is selected, it is regarded as a working day.
    • Service Period: (Mandatory) 1 to 10 service periods must be configured. This parameter is used with Week Selection, both of which are mandatory.
    • Specified Non-service Date: (Optional) A maximum of 50 records are allowed. After a date is specified as a non-service date, it is regarded as a non-working day. This parameter has the highest priority. If a date is specified as both a non-service date and a service date, it is regarded as a non-service date.
    • Specified Service Date: (Optional) A maximum of 50 records are allowed. This parameter is used to specify service dates that are not within the working days specified by Week Selection. After a date is specified as a service date, it is regarded as a working day.

  4. Click Confirm to save the information.
  5. Choose Configuration Center > Chatbot Management > Flow Configuration.
  6. Choose Flow > Orchestration and add a flow. The created work calendar template can be referenced in the Time Selection diagram element.

    Figure 2 Time Selection diagram element

Parent topic: Other Operations