Third-Party Software Support

Third-party software support is on a best-effort basis. With such support, Huawei Cloud shares with you experience in using third-party software during development, operations, and O&M to help you resolve difficulties in service deployment and O&M. The recommendations for third-party software provided by the Huawei Cloud service assurance team are only for experienced system administrators or related IT personnel. Huawei Cloud is not responsible for the application of these recommendations.

Huawei Cloud can assist with the deployment, use, and troubleshooting of the following third-party platforms and applications:

Tools for easy access to Huawei Cloud servers for service deployment: OpenVPN, SSH, MSTSC, SCP, and SFTP
Tools for configuring Huawei Cloud server security policies: Linux iptables and Windows firewall
Common databases: MySQL and Microsoft SQL Server
Common web servers: Apache, Nginx, and IIS

If you have problems with other third-party software, contact your application provider or ask for help from relevant application communities. You can also purchase third-party software or services from Huawei Cloud KooGallery or seek help from the forum in the Huawei Cloud community.

Huawei Cloud does not guarantee to provide troubleshooting suggestions for all issues related to third-party applications mentioned above. The following table lists the support available for third-party software.

Category	Third-Party Software	Supported Version	Support Available
Remote access and file copying tools	OpenVPN	Official OpenVPN releases (later than 2.1) compatible with all Linux and Windows system images provided by Huawei Cloud	Troubleshooting of issues when installing and starting OpenVPN Troubleshooting of connection failures on the service side
	SSH	Native SSH on each Linux image provided by Huawei Cloud	Troubleshooting of issues when starting the SSH service Troubleshooting of connection failures on the service side
	MSTSC	Native MSTSC on each Windows image provided by Huawei Cloud	Troubleshooting of issues when starting Remote Desktop Services (RDS) on the server side
	SCP	Native SCP on each Linux image provided by Huawei Cloud	Troubleshooting of SCP connection errors Troubleshooting of connection failures on the service side
	SFTP	Native SFTP on each Linux image provided by Huawei Cloud	How to log in to the FTP server using a system account Troubleshooting of connection failures on the service side
Security policy tools	Linux iptables/firewall	Linux images provided by Huawei Cloud	Basic syntax rules for allowing traffic in iptables and firewall
Security policy tools	Windows firewall	Windows images provided by Huawei Cloud	How to add basic inbound and outbound rules
Common databases	MySQL	Official MySQL 5.x releases compatible with all Linux and Windows images provided by Huawei Cloud	Installation and deployment recommendations Troubleshooting of common connection problems
Common databases	Microsoft SQL Server	Microsoft SQL Server 2008 and 2012	Installation and deployment recommendations Troubleshooting of common connection problems
Common web servers	Apache	Later than Apache 2.2	Installation and deployment recommendations Troubleshooting of common connection problems
	Nginx	Later than Nginx community 1.8	Installation and deployment recommendations Troubleshooting of common connection problems
	IIS	Later than IIS 7.0	Installation and deployment recommendations Troubleshooting of common connection problems

As cloud services grow and evolve, Huawei Cloud will launch more forms of third-party software support. You can expect to see more and more comprehensive and professional after-sales support services down the road.

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