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How Do I Check Whether the Subscriber Is in Arrears?
Updated on 2023-09-27 GMT+08:00
How Do I Check Whether the Subscriber Is in Arrears?
You can view the outstanding amount on the Billing Center page. If your account is in arrears, the system processes resources and fees in SFS according to the retention period rules. For more information, see Service Suspension and Resource Release. To prevent service suspension and resource release, repay arrears or top up in time.
Procedure
- Log in to the management console.
- In the upper right corner of the page, click Billing & Costs to go to the Billing Center.
- On the Overview page, you can view the outstanding amount of the current account.
- Top up your account to pay arrears if any.
- For details about how to repay the outstanding amount, see Making Repayments.
- For more information about orders, unsubscription, coupons, and consumption details, see the Billing Center User Guide.
Parent topic: Billing FAQ
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