Querying All Calls Queuing in a Skill Queue in Batches
Description
This interface is invoked to query all calls queuing in a skill queue in batches. (CTI 3.6 does not support this interface.)
Interface Method
The request method must be set to POST. This interface supports only the POST method.
Internal Encapsulation Interfaces
BMS interfaces:
- /ccbms/ws/monitor/querybatchmultiskillqueue
- /ccbms/ws/monitor/skillcallqueueinfos
Request URL
https://ip:port/rest/cmsapp/v1/openapi/skill/batchmultiskill
In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.
Request Description
No. |
Parameter |
Value Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
Yes |
The value is fixed to application/json; charset=UTF-8. |
2 |
Authorization |
String |
Yes |
For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication. |
No. |
Parameter |
Value Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
ccId |
Integer |
Yes |
ID of a call center. The value ranges from 1 to 65535. |
2 |
vdn |
Integer |
Yes |
ID of a VDN. The value ranges from 1 to 5000. |
3 |
skillIds |
Array |
Yes |
Object array of skill queue ID information. The array cannot exceed 1000 characters. The value ranges from 1 to 2000. |
Response Message
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
resultCode |
String |
Query result. The options are as follows:
|
2 |
resultDesc |
Array |
Object array in the returned result after a successful query. For details about the parameters of this object in the array, see Table 4. |
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
2.1 |
skillId |
Integer |
Skill queue ID. |
2.2 |
callPropertyExs |
Array |
Array of calls queuing in the skill queue. For details about the parameters of this object in the array, see Table 5. |
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
2.2.1 |
callId |
String |
Call ID. |
2.2.2 |
customerLevel |
Integer |
Level of the customer making a call. The sequence number ranges from 1 to 254. A larger value indicates the importance of a customer. |
2.2.3 |
requestType |
Integer |
Call feature. For details, see Table 1. |
2.2.4 |
calling |
Array |
Calling number. |
2.2.5 |
called |
Array |
Called number. |
2.2.6 |
mediaType |
String |
Media type of a call. For details, see Table 1. |
2.2.7 |
orgiCalled |
String |
Original called number. If the called number changes before the call accesses the system, this parameter records the number of the first called party. |
2.2.8 |
callInTime |
Integer |
Call arrival time (millisecond-level timestamp). |
2.2.9 |
callPriority |
Long |
Call priority. For details, see "Configuring Skill Groups" in (For Engineer) ICD VxxxRxxxCxx Product Documentation 01 (ICD). |
2.2.10 |
waitTime |
Long |
Duration that a call waits in the current queue. |
2.2.11 |
callQueueFlag |
Long |
Whether the current queue is the main queue of a call.
|
Message Example
- Request header
Content-Type: application/json;charset=UTF-8 Authorization: ******************
- Request parameters
{ "ccId":1, "vdn":170, "skillIds":[1,2] }
- Response parameters
{ "resultCode": "0100000", "resultDesc": [ { "skillId": 1, "callPropertyExs": [] }, { "skillId": 2, "callPropertyExs": [ { "requestType": 0, "callPriority": 0, "waitTime": 0, "callQueueFlag": 1, "callId": "1607392439000-379", "customerLevel": 0, "calling": "1233", "called": "34565", "mediaType": "MEDIA_TYPE_PHONE", "orgiCalled": "234545", "callInTime": 1223455666, } ] } ] }
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