Authentication Mode Description

There are five authentication modes for all interfaces provided by the AICC . Table 1 describes the authentication modes.

**Table 1** Authentication modes
Authentication Mode	Description	Reference
C1 system configuration interface authentication	The API Fabric AK/SK authentication used by call center configuration interfaces, agent bidirectional call interfaces, and web client access (online chat) interfaces uses the tokenByAkSk interface to obtain tokens.	C1 System Configuration Interface Authentication
C2 monitoring, system outbound call, and CDR interface authentication	The authentication algorithm for the CC-CMS (system monitoring and statistics collection), CC-iSales (telemarketing outbound call), and CC-FS (CDR and recording download and others) uses AK/SK-based request signature authentication.	C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication
C3 intelligent chatbot interface authentication	The authentication algorithm for the OIAP (intelligent chatbot) uses the gettoken interface to obtain tokens.	C3 OIAP Interface Authentication
C4 agent operation interface authentication	The authentication algorithm for the CC-Gateway (agent voice gateway) uses static or dynamic authentication to obtain GUID information for agent authentication.	C4 Agent Operation Interface Authentication
C5 intelligent auxiliary interface authentication	The authentication algorithm for voice recognition result subscription interfaces uses the sign-in authentication interface of the CC-Gateway (agent voice gateway) to obtain GUID information for agent authentication.	C5 Intelligent Auxiliary Interface Authentication