Managing Issue Types

Creating an Issue Type

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Process Management.
3. Access the Issue Process tab page and click the Type of Issue tab.
4. Click Create Issue Type.

   Table 1 Parameters for creating an issue type

   Parameter	Description
   Issue Type - Chinese Name	Enter the name of the issue type in the Chinese environment.
   Issue Type - English Name	Enter the name of the issue type in the English environment.
   Description - Chinese	Enter the detailed description of the issue type for the Chinese environment.
   Description - English	Enter the detailed description of the issue type for the English environment.

5. Click OK.

   The issue type is created.

Changing an Issue Type

A preset issue type cannot be changed.

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Process Management.
3. Access the Issue Process tab page and click the Type of Issue tab.
4. Locate the issue type you want to change and click Change in the Operation column.
5. Set parameters for changing the incident type.

   Table 2 Parameters for changing the issue type

   Parameter	Description
   Issue Type (Chinese)	Enter the name of the issue type in the Chinese environment.
   Issue Type (English)	Enter the name of the issue type in the English environment.
   Description - Chinese	Enter the detailed description of the issue type for the Chinese environment.
   Description - English	Enter the detailed description of the issue type for the English environment.

6. Click OK.

   The issue type is changed.

7. Locate the issue type you want to enable or disable and click the feature flag to enable or disable feature.

   Adjust the enabling/disabling status of the issue type. After the issue type is disabled, it cannot be used.

Deleting an Issue Type

A preset issue type cannot be deleted.

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Process Management.
3. Access the Issue Process tab page and click the Type of Issue tab.
4. Locate the issue type you want to delete and click Delete in the Operation column.
5. Click OK.

   The issue type is deleted.