Managing Issue Levels

Changing an Issue Level

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Process Management.
3. Access the Issue Process tab page and click the Issue Level tab.
4. Locate the issue level you want to change and click Change in the Operation column.
5. Set parameters for changing the incident level.

   Table 1 Parameters for changing an issue level

   Parameter	Description
   Issue Level - Chinese Name	Enter the name of the issue level in the Chinese environment.
   Issue Level - English Name	Enter the name of the issue level in the English environment.
   Level Color	Select the color corresponding to the current issue level.
   Description - Chinese	Enter the detailed description of the issue level for the Chinese environment.
   Description - English	Enter the detailed description of the issue level for the English environment.

6. Click OK.

   The issue level is changed.

7. Locate the issue level you want to enable or disable and click the feature flag to enable or disable feature.

   Enable or disable the issue level. After the issue level is disabled, it will become unavailable.