- Service Overview
- Getting Started
-
User Guide
- COC Enablement and Permissions Granting
- Overview
-
Application and Resource Management
- Resource Management
-
Application Management
- Creating an Application
- Modifying an Application
- Deleting an Application
- Editing an Application Topology
- Creating a Component
- Modifying a Component
- Deleted a Component
- Creating a Group
- Modifying a Group
- Deleting a Group
- Manually Associating Resources with a Group
- Intelligently Associating Resources with a Group
- Transferring Resources
- Disassociating a Resource from an Application Group
- Viewing Resource Details
- Viewing Capacity Rankings
- Multi-cloud Configurations
- Cross-Account Resources
- Resource O&M
- Automated O&M
- Faults
- Change Management
- Resilience Center
- Task Management
- Basic Configurations
- Viewing Logs
- Best Practices
- API Reference
-
FAQs
- Product Consulting
- Resource Management FAQs
-
FAQs About Resource O&M
-
Patch Management FAQs
- What Can I Do If the Patch Baselines Do Not Take Effect?
- What Are the Differences Between the Installation Rule Baselines And User-defined Baselines?
- What Can I Do If Exception all mirrors were tried Is Recorded in the Patch Service Ticket Log?
- Why Can't I Select a Node?
- What Can I Do If the Compliance Report Still Reports Non-compliance for a Patch After the Patch Has Been Repaired?
- What Can I Do If the lsb_release not found Error Occurs During Patch Operations?
- Automation FAQs
- Batch Operation FAQs
- FAQs About Parameter Management
- Resource O&M Permissions and Supported Actions
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Patch Management FAQs
- FAQs About Fault Management
- FAQs About Change Ticket Management
- Resilience Center FAQs
- Change History
- General Reference
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O&M Engineer Management Usage
This section describes how to use the O&M Engineer Management module.
Adding a User
- Log in to COC.
- In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. On the displayed O&M Engineer Management page, click Synchronize Engineer Info in the upper right corner.
Figure 1 Synchronizing information about engineers
Editing User Information
- Log in to COC.
- In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. Locate the row that contains the O&M engineer you want to edit and click Edit in the Operation column.
Figure 2 Modifying personal informationFigure 3 Modifying details
- Alias: Alias of the current user.
- Mobile Number: The mobile number of the current user.
- Email Address: The Email address of the current user.
- Enterprise WeChat: The webhook address of the WeCom group chatbot.
- DingTalk: The webhook address of the DingTalk group chatbot.
- Lark: The webhook address of the robot customized for the Lark group chat.
NOTE:
The usage of the communication methods in the personnel information:
After the communication methods are edited and saved, the system background subscribes to the corresponding notification methods for sending notifications to users in other scenarios.
- Mobile Number: After the mobile number is saved, the system subscribes to the message and voice services of SMN and send the subscription information to the user's mobile phone by message. Users need to manually confirm the subscriptions to make them take effect.
- Email Address: After the Email address is saved, the system subscribes to the Email service of SMN and send the subscription information to users by Email. Users need to manually confirm the subscriptions to make them take effect.
- Enterprise WeChat can be used without subscription.
- DingTalk can be used without subscription.
- Lark: After you fill in and save the configuration, you can use Lark without creating a subscription.
Notes:
- The current version supports the following notification methods: SMS messages, WeCom, voice calls, DingTalk, Lark, and emails. WeCom, DingTalk, Lark, and voice notifications are in the open beta test (OBT) phase and can be used only after you apply for the OBT permission. For details about how to apply for the OBT permission, see the message bar in the O&M Engineer Management page.
- After the DingTalk, WeCom, and Lark notification method configurations are saved, the system can use them without subscription.
- After the subscription of the message, voice, or email services are confirmed, the subscription status is automatically synchronized 10 minutes later and the corresponding message notification methods can be used.
Deleting a User
- Log in to COC.
- In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. Locate the row that contains the O&M engineer you want to edit and click Delete in the Operation column.
Figure 4 Deleting a member
Subscribing to a User
If a user does not confirm the subscription message within 48 hours, the subscription confirmation link becomes invalid. After the subscription expires, the user can initiate a subscription again on the O&M Engineer Management page.
- Log in to COC.
- In the navigation pane on the left, choose Basic Configurations > O&M Engineer Management. Locate the row that contains the O&M engineer you want to edit and click Subscribe in the Operation column.
Figure 5 Subscription
NOTE:
The usage of subscription in personnel management is as follows:
- After you click Subscribe, you can select a notification method in the displayed dialog box.
- If the subscription of a notification method has been confirmed, its option will be unavailable in the Pull Subscription dialog box.
- If a user has confirmed the subscription of all notification methods, the Subscription button in the Operation column on the page is unavailable.
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